SHIPPING & RETURNS
SHIPPING POLICY
We are committed to providing a smooth and reliable shipping experience for all customers. Orders are typically processed within 1–3 business days after payment confirmation, although processing times may vary during busy periods, holidays, or special events. Delivery times depend on the destination and shipping method selected at checkout and are provided as estimates only. Shipping costs are calculated during checkout based on the delivery location and chosen shipping option. Once an order has been shipped, customers may receive tracking information when available. While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to customs procedures, weather conditions, carrier issues, or other circumstances beyond our control. Customers are responsible for providing accurate shipping information, and we cannot be held responsible for delays or delivery problems caused by incorrect or incomplete addresses. If a package is lost, damaged, or if there are any concerns regarding an order, customers are encouraged to contact our support team for assistance. By placing an order with us, customers acknowledge and accept the terms outlined in this Shipping Policy.
RETURN & EXCHANGE POLICY
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange within a reasonable period after receiving your item, provided that the product is unused, in its original condition, and includes all original packaging. To initiate a return or exchange, customers should contact our support team with their order details. Once the returned item has been received and inspected, we will notify the customer regarding the approval of the return or exchange request. Items that show signs of use, damage caused by improper handling, or products that cannot be resold for hygiene reasons may not be eligible for return or exchange. Shipping costs associated with returns or exchanges may be the responsibility of the customer unless the item was received damaged or incorrect. Refunds, when applicable, will be processed using the original payment method within a reasonable timeframe after approval. We reserve the right to refuse returns or exchanges that do not meet the conditions outlined in this policy.